Return Policy

This Return Policy outlines the guidelines and procedures for returning products purchased from Grace & Glow. By making a purchase on our website, you agree to the terms of this policy.

Return Eligibility

We accept returns for products that meet the following criteria:

The return request is made within 7 days of the delivery date.
The product is in its original condition, unused, and undamaged.
The product is returned in its original packaging.
Proof of purchase or the order number is provided.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

Intimate or sanitary goods.
Perishable products.
Personalized or custom-made items.
Downloadable digital products.
Gift cards.
Items marked as final sale.

Return Process

To initiate a return, please follow these steps:

Contact our customer support team at contact@graceglow.com.
Provide your order number, a description of the item you wish to return, and the reason for the return.
Our team will review your request and respond within 7 business days.
Do not send any product back before receiving return authorization and instructions from our customer support team.

Approved Returns

If your return request is approved, we will provide instructions on how and where to return the item.

You will be responsible for the return shipping costs unless the return is due to an error by Grace & Glow, or the item received is damaged, defective, or incorrect.

Please Note: All approved returns must be shipped to the return address provided by our customer support team in the United States. Returns sent to any other address may not be accepted and may delay or prevent the processing of your refund.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Original shipping costs are non-refundable unless the return is due to an error by Grace & Glow, or the item received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at contact@graceglow.com.

Please include your order number, a description of the issue, and clear photographs of the product and packaging.

After reviewing the request, we may offer a replacement, refund, store credit, or return instructions, depending on the circumstances.

Return Shipping

Customers are responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service and retaining proof of shipment. Grace & Glow is not responsible for returned packages that are lost, delayed, or damaged during transit.

Exchanges

We do not guarantee direct exchanges. To request a different item, size, color, or variation, please contact our customer support team. Depending on product availability, you may be asked to return the original item and place a new order.

Undeliverable or Refused Orders

Orders returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package may be subject to additional shipping fees.

Any refund issued for an undeliverable or refused order may exclude the original shipping costs and any return shipping fees charged by the carrier.